PRIVACY POLICY
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Travel Designed Limited takes the privacy of its clients’ data seriously and respects the right to confidentiality. The following information relates to how we treat your personal data. If you do not agree with this policy, do not use our services or interact with any other aspect of our business.
1. WHAT PERSONAL INFORMATION WILL WE ASK YOU FOR?
We collect your data when you contact us, via our website enquiry form and when you make a booking with us. We will only use this information to contact you regarding your booking, to advise you of special offers, promotions and information about our company. We will only contact you with your consent.
2. WHAT DO WE USE THIS INFORMATION FOR?
How we use the information we collect depends in part on which services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you
For quotes: We use your details to provide you with the information you have requested and to be able to pass this information on to you.
For marketing purposes: We would like to use this information to keep you informed about our products and services as well as future events and special offers that we think you will be interested in. This may be based on your travel preferences where appropriate. You can use the unsubscribe option on our marketing emails to remove yourself from the list at any time. Please get in touch with our Data Protection Administrator using the details at the bottom of this policy if you would like us to remove your details from our customer records entirely.
For bookings: We use your data for contact purposes, to prepare quotes and book holiday arrangements according to your requirements including your payment, flight, holiday, security, incident/accident management or insurance, etc. In order for you to travel abroad, it may be mandatory to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which may be determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate. It may sometimes be necessary to collect personal data that may be considered Special Category (e.g. health, religion) to cater to your needs or act in your interest. We will only be able to accept this data for booking purposes with your consent.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the services, with your permission.
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3. DATA STORAGE AND PERSONAL INFORMATION
We follow strict procedures regarding the storage and disclosure of the personal information that you have given us to prevent unauthorised access in accordance with UK Data Protection legislation: The UK Data Protection Act 1998, the EU Data Protection Directive 1995 and the EU General Data Protection Regulation 2018 (GDPR). No sensitive information is collected or stored except when you knowingly provide it. You can update or remove your personal details by contacting us at any time.
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4. INTERNAL SERVER AND THIRD PARTIES
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Data is stored on an internal server which is secure, protected, backed-up and GDPR compliant. Where an external company is used (e.g. Mail Chimp for email marketing), data is stored and processed in accordance with the regulations in this policy. The Mail Chimp privacy policy is available at: https://mailchimp.com/legal/privacy/
5. COOKIES
Cookies are data files which are stored on your computer. These track the patterns of browsing on our website. This information is only stored to track your visits on our website. This information does not identify you personally and is standard business practice. If you do not wish us to store this information, please set your browser settings accordingly.
6. CONSENT
When you disclose your personal information to us by email, telephone or by using this website you are consenting to the storage, collection and processing of said information as set out in this Privacy Policy. We will not share this information with third parties or sell, rent or exchange this information.
7. UNSUBSCRIBE POLICY
Newsletter subscribers have the option to opt-out of receiving further information from us. This can be done by sending an e-mail to hello@traveldesigned.co.uk or by clicking the ‘Unsubscribe’ link at the foot of any of our e-newsletters.
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8. AMEND YOUR DETAILS
To amend your personal details, please email your new details to the Data Protection Office at hello@traveldesigned.co.uk or telephone 01438 540011.
9. CHANGES TO OUR PRIVACY POLICY
This Privacy Policy may change in accordance with changes in legislation. The policy details will be updated here and not specifically sent to website visitors. The Privacy Policy will be dated according to any changes.
Privacy Policy Effective Date: 14th April 2021